• The JIRA Service Desk portal makes it easy for your customers to request help, and track progress on issues.
• Powerful JIRA workflows are behind every issue.
• Configure automations so your agents can focus on solving the important stuff and help lighten the workload.
• Stay on top of Service Level Agreements by using dynamic work queues and mobile alerts (SLA’s)
• Promote self-service by using Confluence as a knowledge base for your customers. Customers will have the option of viewing articles related to their questions when they type their question/issue into the portal.
• Avoid escalations by setting up a HipChat room where junior-level agents can collaborate with the senior-level agents.

• Manage and share your Git repositories using Bitbucket
• Document Business Requirements, Test Cases, Release Documentation ane more in Confluence. Link these pages to JIRA Software.
• Get continuous integration, deployment, and release management with Bamboo.
• Use Capture for JIRA to snap and annotate screenshots with detailed, visual feedback. Use templates to quickly log JIRA issues or bugs while testing.

• Clover provides test automation to make your tests run faster and fail more quickly
• Use FishEye to search, monitor, and track Subversion repositories.
• You can also get the free Git and Mercurial desktop client SourceTree (available for MAC and Windows)
• Integrate easily with HipChat for team chat, Bamboo for continuous integration, or other systems using Bitbucket webhooks
• Find bugs and improve code quality through peer code review using Crucible.

With Confluence, spend less time hunting things down and more time getting things done!

• Capture all the information that’s scattered among email inboxes and countless apps in the same place.

Confluence gives you the power to create anything – meeting notes, project plans, charts & tables, etc. – thanks to a simple, but powerful editor.

• Share news and announcements across your company with blogs, and have active discussions with comments, @mentions and likes.
• Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files
• Track every version and change that you make to a page. Files are automatically versioned as well!

• Connect Confluence spaces with HipChat rooms to keep everyone on your team informed.
• Notifications in HipChat are delivered in real time and accessible on any device.
• You can choose to receive notifications when pages are created, blogs are published, or updates are made to pages in your Confluence spaces.

• Plan, track and report any business project with JIRA Core and keep your team organized.
• With Confluence, you can create, discuss, centralize, and organize, so everything is in one place.

• Group chat, instant messaging, file sharing, unlimited users and over 100 integrations are all FREE with HipChat Basic.
• Video chat, screensharing, file sharing, unlimited users and over 100 integrations are availble at a small cost with HipChat Plus.

Plan, track and report any type of project with JIRA Core and keep your team organized. Here are just a few examples:

• Use JIRA Core to manage your marketing initiatives.
• Manage the changes and approvals in your legal department.
• Track Asset Inventory.
• Track all tasks needed for employee on-boarding & off-boarding.
• Keep track of the who, what, where, and how of everything in your organization.
• Revew contracts, NDAs, Terms of Use, Privacy and Copyright policies, before they get signed, approved and shared. Now everything is tracked, organized, and in check

• Team Calendars for Confluence provides one place for teams to track a common schedule of leave, travel, JIRA Software projects, and events.
• Questions for Confluence lets you share knowledge and find answers using internal Q&A to create your internal Subject Matter Experts. Ask questions, add an answer, and the rest is all done for you.

• Crowd is the single sign-on and identity management tool that’s easy to use, administer, and integrate
• With Portfolio for JIRA, you can plan and forecast with confidence, make data-informed decisions when things change, and keep everyone on the same page.