Great service doesn’t just happen, it’s built intentionally. Atlassian has evolved Jira Service Management into a broader, more connected offering: Atlassian Service Collection – bringing together JSM, Customer Service Management, Assets, and AI-powered capabilities into one unified approach. If you’re currently using Jira Service Management, or considering it, this shift matters.
That’s where Fringe comes in. As an Atlassian Gold Solution Partner, Fringe Technology works with organizations to design efficient, intuitive service experiences that teams rely on and customers appreciate.
Let’s Find the Right Atlassian Solution for Your Team.
What’s included in the Service Collection
Atlassian Service Collection brings together connected capabilities designed to support different service roles across your organization.
- Jira Service Management (JSM) – For IT teams and internal service groups who need structured workflows, clear SLAs, change control, and operational resilience.
- Customer Service Management (CSM) – For customer-facing support teams who want faster response times, improved case visibility, and stronger feedback loops between frontline support and the business.
- Assets – For service owners and operations leaders who need visibility into systems, services, and dependencies so issues can be understood – and prevented – more quickly.
- Rovo Agents & AI capabilities – For busy teams who want help triaging requests, resolving incidents, generating knowledge, and reducing repetitive work.
Together, these capabilities allow internal teams, customer support, and leadership to work from the same connected foundation, instead of operating in silos.